Customer FAQs for Bot

Frequently asked questions for customers to view via website or Bot.

How many children will there be on the Ultimate Survival programme?
We have a maximum adult to child ratio of 1:12 on all survival courses, due to the nature of the activities and the environment in which the programme takes...
Thu, 14 Dec, 2023 at 11:59 AM
What if my child is nervous about attending Camp?
We know how daunting the first day at Camp can be, particularly if your child has never been before! Usually, within a short time, they are settled, mak...
Mon, 11 Nov, 2024 at 9:43 AM
What makes Ultimate Activity Camps different to other providers?
There are three main aspects of our camps that set us above other providers: We run our camps from some of the leading independent schools across the UK, ...
Mon, 11 Nov, 2024 at 9:54 AM
What if I am late dropping off or collecting?
If you are going to be late dropping off or the sign in desk has closed when you arrive, please contact the Camp Manager (the number will be visible upon ar...
Thu, 14 Dec, 2023 at 12:00 PM
What if my child is ill or has an accident on Camp?
At Ultimate Activity Camps, we do everything possible to minimise bumps and scrapes, but we do always have fully trained pediatric first aiders on Camp shou...
Thu, 14 Dec, 2023 at 12:00 PM
What if my child has difficulty settling on Camp?
We understand that sending your child to Camp can seem like a daunting prospect, but we employ staff who are experienced at welcoming newcomers onto Camp.  ...
Thu, 14 Dec, 2023 at 12:00 PM
What if my child is ill before Camp?
If your child is ill before Camp, please do not bring them to Camp until they are well and have been symptom-free for at least 48 hours.  If you have ta...
Thu, 14 Dec, 2023 at 12:00 PM
How often does swimming happen? When will my child get to swim?
If the location has swimming facilities available, we aim to run swimming sessions for each age group at least twice per week*. Sometimes this will be more,...
Tue, 12 Nov, 2019 at 10:48 AM
When can I find out the timetable of activities for the days that I've booked?
Due to late bookings, weather conditions and changing numbers of children on camp, timetables are confirmed every Friday for the following week; please note...
Thu, 14 Dec, 2023 at 12:01 PM
Do children have to swim?
No - children do not have to swim at all, should they or their parents not wish them to. However, we do encourage it as non-swimmers/beginners also enjo...
Tue, 12 Nov, 2019 at 10:42 AM