Customer FAQs for Bot
Frequently asked questions for customers to view via website or Bot.
If booking in conjunction with a promotion and paying with Childcare Vouchers, the payment needs to clear in our account before the end of the offer (see ou...
Thu, 14 Dec, 2023 at 11:48 AM
Our standard payment methods are credit/debit card and/or childcare vouchers. However, if you wish to pay with bank transfer or a cheque, you will need ...
Thu, 14 Dec, 2023 at 11:48 AM
Yes. Any authorised adult needs to bring the unique booking ID (beginning with UAC) to complete our security process in the same way that a parent would. By...
Thu, 14 Dec, 2023 at 2:33 PM
At the time of booking, please give us as much information regarding medical conditions and medication as possible in order for us to appropriately care for...
Mon, 11 Nov, 2024 at 9:31 AM
Our staff are all selected for their experience and passion for delivering outdoor programmes to children. Many work year round and all over the world in th...
Wed, 10 Jan, 2024 at 2:06 PM
Healthy packed lunch - please remember that we do not have facilities to refrigerate or heat up food. We ask that all parents avoid sending in any nuts as ...
Wed, 10 Jan, 2024 at 2:12 PM
The Extended Day Pass allows you to drop off your child from 8:00-8:30 and collect from 17:15-18:00 (standard drop off is 8:30-9:30 and collection is 16:30-...
Wed, 4 Dec, 2024 at 3:25 PM
Each location will have a different place to sign in. Your confirmation email and your 1 week reminder email will have the address and direction details lis...
Tue, 12 Nov, 2019 at 2:05 PM
Money - with the exception of charity days, where donations are welcomed! Portable electronic devices - (e.g. Mobile Phones, iPods, Tablets, Nintendo Swit...
Thu, 14 Dec, 2023 at 11:53 AM
Booking is easy! You can book online through our website or over the phone by calling us on 0330 111 7077 (local rate). Our friendly Customer Support Team w...
Thu, 14 Dec, 2023 at 11:53 AM