Customer FAQs for Bot
Frequently asked questions for customers to view via website or Bot.
We do not offer a sibling discount, however when no other promotions are active, we usually run a multi-saver offer, which can be used for multiple children...
Thu, 14 Dec, 2023 at 12:28 PM
We can often change the location of bookings, but it might depend on availability if we have already grouped the children. Please call our Customer Support ...
Thu, 14 Dec, 2023 at 12:28 PM
If you wish to speak to someone regarding your booking, please call our friendly Customer Support Team on 0330 111 7077 or email help@ultimateactivity.co.uk...
Wed, 5 Nov, 2025 at 2:43 PM
Free days can be redeemed over the phone (they will not show up in your online account). Please contact our Customer Support Team on 0330 111 7077 or by ema...
Wed, 5 Nov, 2025 at 2:41 PM
You can add our Extended Day Pass to your bookingPlease contact our Customer Support Team on 0330 111 7077 to book and pay for this.
Wed, 5 Nov, 2025 at 2:40 PM
A child can be added to your account when making a booking. Please enter their first name when prompted (while selecting dates) and then ‘enter details for ...
Mon, 18 Nov, 2019 at 3:45 PM
Please use your booking ID (UAC-XXXXXX-XXX) as the reference for your payment.
Tue, 12 Nov, 2019 at 3:02 PM
We are sorry to hear that you have been unable to book online. This may be because we have limited spaces available – please call our friendly Customer Supp...
Tue, 12 Nov, 2019 at 3:02 PM
If you think you have been charged twice or more than you should have been. Please let us know your booking ID either by contacting our Customer Support Tea...
Wed, 5 Nov, 2025 at 2:37 PM
Of course, our P number for Edenred is P20798101.
Tue, 12 Nov, 2019 at 3:03 PM