Customer FAQs for Bot

Frequently asked questions for customers to view via website or Bot.

My booking confirmation email is incorrect
Please contact our Customer Support Team on 0330 111 7077 or via help@ultimateactivity.co.uk to make any changes – it is very important that all of our info...
Thu, 14 Dec, 2023 at 12:28 PM
I am running late to pick up my child
Please let our Customer Support Team know as soon as possible on 0330 111 7077 so that we can notify camp staff and, if applicable, add an Extended Day Pass...
Thu, 14 Dec, 2023 at 12:28 PM
Please can I add the Camp Cook Out for my child?
Provided there is space and you let us know by the Tuesday before the Camp Cook Out, we are happy to add the Camp Cook Out to an Ultimate Survival booking! ...
Tue, 16 Jan, 2024 at 10:49 AM
Is there a sibling discount?
We do not offer a sibling discount, however when no other promotions are active, we usually run a multi-saver offer, which can be used for multiple children...
Thu, 14 Dec, 2023 at 12:28 PM
Can I change the location of my booking?
We can often change the location of bookings, but it might depend on availability if we have already grouped the children. Please call our Customer Support ...
Thu, 14 Dec, 2023 at 12:28 PM
What is the lunch menu for Reading Blue Coat School?
The lunch menu for Reading Blue Coat School varies each week, so please contact our Customer Support Team on 0330 111 7077 or via help@ultimateactivity.co.u...
Thu, 14 Dec, 2023 at 12:28 PM
I want to speak to someone about my booking
No problem! Please call our friendly Customer Support Team on 0330 111 7077 or email help@ultimateactivity.co.uk and we will be able to help.
Tue, 12 Nov, 2019 at 3:32 PM
I have a free day to use - how can I book this on?
Free days can be redeemed over the phone (they will not show up in your online account). Please call our Customer Support Team on 0330 111 7077 to add to or...
Tue, 12 Nov, 2019 at 3:02 PM
Can I add an extended day pass to my booking please?
Yes, of course. Please contact our Customer Support Team on 0330 111 7077 to book and pay for this.
Tue, 12 Nov, 2019 at 3:02 PM
How can I add another child to my account?
A child can be added to your account when making a booking. Please enter their first name when prompted (while selecting dates) and then ‘enter details for ...
Mon, 18 Nov, 2019 at 3:45 PM