Customer FAQs for Bot
Frequently asked questions for customers to view via website or Bot.
If you wish to speak to someone regarding your booking, please call our friendly Customer Support Team on 0330 111 7077 or email help@ultimateactivity.co.uk...
Wed, 5 Nov, 2025 at 2:43 PM
Free days can be redeemed over the phone (they will not show up in your online account). Please contact our Customer Support Team on 0330 111 7077 or by ema...
Wed, 5 Nov, 2025 at 2:41 PM
You can add our Extended Day Pass to your existing booking. This can be done on your account online or by contacting our Customer Support Team on 0330 111 7...
Thu, 29 Oct, 2026 at 12:24 PM
A child can be added to your account when making a booking. Please enter their first name when prompted (while selecting dates) and then ‘enter details for ...
Mon, 18 Nov, 2019 at 3:45 PM
Please use your booking ID (UAC-XXXXXX-XXX) as the reference for your payment.
Tue, 12 Nov, 2019 at 3:02 PM
We are sorry to hear that you have been unable to book online. This may be because we have limited spaces available – please call our friendly Customer Supp...
Tue, 12 Nov, 2019 at 3:02 PM
If you think you have been charged twice or more than you should have been. Please contact our Customer Support Team on 0330 111 7077 or by emailing help@ul...
Thu, 29 Oct, 2026 at 12:22 PM
Of course, our P number for Edenred is P20798101.
Tue, 12 Nov, 2019 at 3:03 PM
If you are having issues with making a payment to us, pease call our friendly Customer Support Team on 0330 111 7077 so that we can assist you.
Wed, 5 Nov, 2025 at 2:34 PM
To redeem your credit please give us a call on 0330 111 7077 or email us at help@ultimateactivity.co.uk and we can allocate your credit to your next booking...
Tue, 16 Jan, 2024 at 11:01 AM