Customer FAQs for Bot

Frequently asked questions for customers to view via website or Bot.

Why do you need to know a child's school and doctor details?
As an Ofsted-regulated childcare provider, school and doctor details must be listed on our paperwork. We appreciate your cooperation on this.
Thu, 14 Dec, 2023 at 12:16 PM
I wish to make a complaint or have feedback to give to you
If you are disappointed with an aspect of camp or you have feedback about your camp experience, it is really important to let us know as soon as possible. T...
Thu, 14 Dec, 2023 at 12:16 PM
Do you offer employee or corporate discount?
Yes, we do offer discounts for employees of certain companies, including the NHS and nearby academic institutions. Please contact us on 0330 111 7077 or ema...
Thu, 14 Dec, 2023 at 12:17 PM
What should my child wear to camp?
Children should come to camp dressed for an active day. We recommend comfortable, sporty clothes (i.e. tracksuit bottoms and trainers) and a sweatshirt/jack...
Thu, 14 Dec, 2023 at 12:20 PM
Do you offer half days?
No, we only offer full day bookings. However, if you need to drop your child off late or collect them early, we can be flexible with this. Please just let t...
Thu, 14 Dec, 2023 at 12:20 PM
When will I be able to book for Easter?
Dates for Easter are released in December of the previous year. Please keep an eye on our website and sign up to our mailing list to be notified of date rel...
Thu, 29 Oct, 2026 at 12:44 PM
Do you have camps in my area?
Ultimate Activity Camps runs from a variety of locations. Please visit our Location Page and enter your postcode to find your nearest site.
Thu, 29 Oct, 2026 at 12:44 PM
Your phone line is busy
We are sorry we haven’t been able to answer your call yet – our phone lines are very busy during camp season, particularly between 8 and 10am. Please contin...
Thu, 11 Jan, 2024 at 12:15 PM
When will I be able to book for Summer?
Dates for Summer are released in December of the previous year. Please keep an eye on our website and sign up to our mailing list to be notified of date rel...
Thu, 29 Oct, 2026 at 12:43 PM
When will I be able to book for October Half Term?
Dates for October Half Term are released in September. Please keep an eye on our website and sign up to our mailing list to be notified of date releases.
Thu, 14 Dec, 2023 at 12:21 PM