Customer FAQs for Bot

Frequently asked questions for customers to view via website or Bot.

How and when do I pay?
We accept credit/debit cards and childcare vouchers. For your security, we use 'Superpaymen' for online card payments. If you book during an off...
Tue, 3 Nov, 2026 at 10:02 AM
What if my child has additional requirements?
We strive to offer every child who attends our camps access to the same opportunities although we do understand that some children have specific medical, ph...
Tue, 16 Jan, 2024 at 10:58 AM
Can I use childcare vouchers to pay for my booking?
Yes, you can use childcare vouchers to pay for some or all of your Ultimate Activity Camp booking.  If you are booking online, just enter the amount tha...
Thu, 11 Jan, 2024 at 11:55 AM
What if I need to change my booking dates?
We know plans can change, so you can amend booking dates for FREE up to 14 days before the day you are due to come to camp, as long as it’s within the curre...
Thu, 11 Jan, 2024 at 12:00 PM
What if my child uses an Epi-Pen?
If you require your child to have an Epi-Pen on Camp, we will ask you to complete an additional information form about the allergy upon arrival. Although we...
Tue, 3 Nov, 2026 at 9:57 AM
Can my child sign themselves in/out of camp?
Yes, children aged 11 years old and over can sign themselves in and out of camp. Please get in touch with our Customer Support team at help@ultimateactivity...
Mon, 11 Nov, 2024 at 9:35 AM
Which activities are included in the price?
All timetabled activities are included in the price, so your child will be able to try every activity scheduled to run for their group each day.  The fu...
Thu, 14 Dec, 2023 at 11:55 AM
What happens if it rains?
At Ultimate Activity Camps, we need to respect the grounds and we do not want to damage any facilities we are borrowing. As we have the use of indoor space,...
Mon, 11 Nov, 2024 at 9:36 AM
Are all activities available at every location?
Our carefully-tailored activity schedules depend on the facilities at each of our camp locations. Please check the location page relevant to you for an A-Z ...
Thu, 14 Dec, 2023 at 11:56 AM
What do the children get to do on the Ultimate Survival programme?
Children will get to take part in and learn about a range of different survival skills, such as: fire making shelter building knife skills axe throwing...
Mon, 11 Nov, 2024 at 9:38 AM