Customer FAQs for Bot

Frequently asked questions for customers to view via website or Bot.

When will I be able to book for Summer?
Dates for Easter and Summer are released in December of the previous year. Please keep an eye on our website and sign up to our mailing list to be notified ...
Thu, 14 Dec, 2023 at 12:21 PM
When will I be able to book for October Half Term?
Dates for October Half Term are released in September. Please keep an eye on our website and sign up to our mailing list to be notified of date releases.
Thu, 14 Dec, 2023 at 12:21 PM
When will I be able to book for February Half Term?
Dates for February Half Term are released in December of the previous year. Please keep an eye on our website and sign up to our mailing list to be notified...
Thu, 14 Dec, 2023 at 12:21 PM
Do you cover the Christmas holidays?
No, we do not run at any of our sites in the Christmas holidays. For new date releases and the latest information, please sign up to our mailing list.
Thu, 14 Dec, 2023 at 12:21 PM
Do we need to bring a packed lunch?
With the exception of Reading Blue Coat School, Dragon School, and Queen’s College we do not have use of the catering facilities at our locations. Therefore...
Mon, 11 Nov, 2024 at 9:57 AM
I would like to book but can’t online
We are sorry to hear that you have been unable to book online. This may be because we have limited spaces available – please call our friendly Customer Supp...
Thu, 14 Dec, 2023 at 12:23 PM
I left something belonging to my child on camp
That’s not a problem! Please call our Customer Support Team on 0330 111 7077 or email help@ultimateactivity.co.uk to provide a description of the lost item....
Thu, 14 Dec, 2023 at 12:24 PM
Do you have any job opportunities available?
Please visit our Recruitment Page for the latest information on employment opportunities with Ultimate Activity Camps.
Thu, 14 Dec, 2023 at 12:24 PM
I am trying to call but no one is answering
We are sorry we haven’t been able to answer your call yet – our phone lines are very busy during camp season, particularly first thing in the morning. Pleas...
Thu, 14 Dec, 2023 at 12:24 PM
Please can someone call me?
Please submit your details via our ‘Contact Us’ form and a member of our Customer Support Team will be in touch as soon as possible.
Thu, 14 Dec, 2023 at 12:25 PM