Customer FAQs for Bot

Frequently asked questions for customers to view via website or Bot.

How do I pay for my booking using childcare vouchers?
- If booking online: at the payment page, choose your provider from the drop-down menu, input the amount, and apply the payment to your booking using the bu...
Tue, 5 Nov, 2024 at 10:53 AM
How and when do I need to pay?
Bookings must be paid for at time of booking - this can be done by credit or debit card, childcare vouchers or any combination of these. Childcare vouch...
Thu, 14 Dec, 2023 at 11:45 AM
Booking - Terms and Conditions
You will receive a confirmation email once your booking has been placed (either online or over the phone). In the email, you will find your booking ID/refer...
Mon, 11 Nov, 2024 at 10:55 AM
Payment - Terms and Conditions
Ultimate Activity Camps accepts payment by credit card (we do not accept American Express), debit card, and childcare vouchers - or a mix of these.  A b...
Mon, 11 Nov, 2024 at 9:28 AM
What is the Ultimate Protection Plan?
We know that illness and injury can be common for children, so we offer our (optional) Ultimate Protection Plan. With the Ultimate Protection Plan, if y...
Wed, 19 Feb, 2025 at 3:05 PM
What time can I drop off and pick up/collect child(ren)?
Our standard hours allow you to drop off between 08:30 and 09:30, and collect between 16:30 and 17:15. If you have purchased our Extended Day Pass (£9/d...
Wed, 19 Feb, 2025 at 3:06 PM
What are the staff to child ratios?
Ultimate Activity Camps - During Sessions Juniors (4-5 years) - 1:8 Green (6-7 years) - 1:14 Blue (8-9 years) - 1:16 Red (10+) - 1:16 Ultimate Su...
Tue, 9 Jan, 2024 at 2:07 PM
Can I pay for administration fees or postage charges with Childcare Vouchers?
No - administration fees and postage charges do not count as 'childcare', therefore they must be paid with card.
Thu, 14 Dec, 2023 at 11:47 AM
How will children be grouped on camp?
All children on Camp are divided into groups of children of a similar age to ensure they get the appropriate level of instruction and care, and that they ca...
Tue, 9 Jan, 2024 at 2:10 PM
Clothing - what should children wear to camp?
Children should come to camp ready for an active day. We recommend comfortable, sporty clothes (i.e. tracksuit bottoms and trainers). Sweatshirt/jacket for ...
Thu, 14 Dec, 2023 at 11:43 AM